At JS Solar Sdn Bhd (“we,” “us,” or “our”), your privacy is our priority. As a trusted solar energy provider serving both commercial and residential clients in Malaysia, we are committed to protecting your personal data in line with the Personal Data Protection Act 2010 (“PDPA”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register with us through our website, Facebook Lead forms, or other platforms.
By submitting your personal data to JS Solar Sdn Bhd, you expressly consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy and the PDPA 2010.
1. Information We Collect
We collect personal data that you voluntarily provide when you:
- Fill out our registration forms (e.g., name, phone number, email, address).
- Submit inquiries or request quotations for solar solutions.
- Engage with us via Social media and Search engine (including but not limited to Google, Youtube, tiktok, Meta, Xiao Hong Shu, etc..) Lead Ads or other marketing campaigns.
This may include:
- Personal Details: Full name, IC number (if required for verification), contact number, email address, electricity bill and property address.
- Business Information (for commercial clients): Company name, registration number, and business address.
- Other Data: Preferences or details related to your solar energy needs.
2. How We Use Your Information
We use your data to:
- Process your inquiries and provide solar energy solutions tailored to your needs.
- Contact you regarding quotations, installations, or after-sales support.
- Send your updates, promotions, or news about JS Solar Sdn Bhd.
- Comply with legal obligations or improve our services.
The legal basis for collecting and processing personal data includes consent, performance of a contract, compliance with legal obligations, and legitimate business interests.
3. Who We Share Your Data With
We don’t simply share your data with anyone. It’s only disclosed to:
- Our staff and trusted third-party service providers (e.g., installation teams, payment processors) who help us deliver our services.
- Regulatory authorities or government bodies if legally required.
- Your data will not be sold/share to any non-related third party or public in any type of channels.
All third parties we work with must comply with PDPA and ensure appropriate data protection measures.
If your data needs to be transferred outside Malaysia (e.g., cloud storage services), we ensure that such transfers comply with PDPA 2010 and that appropriate safeguards (e.g., encryption, contractual agreements) are in place.
4. How We Protect Your Data
We take your privacy seriously:
- Data is stored securely using industry-standard encryption.
- Access is strictly limited to authorised personnel only.
- We implement additional security measures, including firewalls, antivirus protection, and regular security audits.
- In the event of a data breach, affected users will be notified in accordance with PDPA 2010.
5. Your Rights
Under the PDPA, you have the right to:
- Access: Ask for a copy of the personal data we hold about you.
- Correct: Update any inaccurate details.
- Withdraw Consent: Tell us to stop processing your data (e.g., unsubscribe from marketing emails).
- To exercise these rights, just email us at info@johnsonsolar.com.my or call +603-7859 8958. We’ll respond within 21 days, as required by law.
6. How Long We Keep Your Data
We keep your data only as long as necessary:
- For active clients: As long as we’re providing services or as required by law (e.g., tax records for 7 years).
- When data is no longer needed for legal or business purposes, it will be securely deleted.
- If you request deletion, we will erase your data unless retention is required by law (e.g., tax compliance).
7. Cookies & Tracking
Our online tools and platforms including but not limited to Google, Youtube, tiktok, Meta, Xiao Hong Shu, etc, All Lead Ads may use cookies or tracking tools to improve your experience (e.g., remembering your preferences). You can disable cookies in your browser, but some features might not work.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here, so check back when you can.